Maximize Your Investment in Customer Success
In this version of Chalk Talk we move beyond calculating LTV to it’s application.
LTV: The Alternative to… “Vetoing Bad Sales Deals”
In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. InContinue Reading
There are a lot of different opinions on this topic! Here are mine… Let me know what you think!
Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading
Rethinking the Role of Customer Success at your company? Consider these five questions.
In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading
In the first two parts of the financial foundations series I wrote about Customer Lifetime Value (LTV), its importance toContinue Reading
My favorite quote is probably: “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noiseContinue Reading
The Successful Customer