by Tom @ The Successful Customer... "Why Invest in Customer Success?"
January 7, 2020
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Chalk Talk: LTV to CAC Ratios
LTV: The Alternative to… “Vetoing Bad Sales Deals”
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by Tom @ The Successful Customer... "Why Invest in Customer Success?"
October 23, 2019
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Customer Success Strategy Financial Foundations Rethinking Revenue The Economics of Customer Success
Customer Lifetime Value… The Math
Customer Success Financial Foundations – Part 2 Customer Lifetime Value… The Math If you’re a Customer Success leader, Customer LifetimeContinue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
October 9, 2019
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Financial Foundations Series: Part 1
Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
September 25, 2019
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Chalk Talk – LTV & Customer Segments
In this version of Chalk Talk we move beyond calculating LTV to it’s application.
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
May 8, 2019
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CS in 3 – LTV: Let’s Do The Math!
In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. Continue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
April 1, 2019
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5 Questions You Need to Ask Before Investing in Customer Success
Rethinking the Role of Customer Success at your company? Consider these five questions.
