Maximize Your Investment in Customer Success
Customer Success Financial Foundations – Part 2 Customer Lifetime Value… The Math If you’re a Customer Success leader, Customer LifetimeContinue Reading
Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading
Rethinking the Role of Customer Success at your company? Consider these five questions.
In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading
LTV: The Alternative to… “Vetoing Bad Sales Deals”
In the first two parts of the financial foundations series I wrote about Customer Lifetime Value (LTV), its importance toContinue Reading
In this version of Chalk Talk we move beyond calculating LTV to it’s application.
In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. Continue Reading
My favorite quote is probably: “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noiseContinue Reading
