The Successful Customer – Maximize Your Investment in Customer Success

Latest Posts

by Tom @ The Successful Customer... "Why Invest in Customer Success?" May 8, 2019 0

CS in 3 – LTV: Let’s Do The Math!

In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. Continue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" April 1, 2019 0

The Economics of Customer Success

5 Questions You Need to Ask Before Investing in Customer Success

Rethinking the Role of Customer Success at your company? Consider these five questions.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" March 18, 2019 0

Videos

Customer Success in 3 Minutes… Pilot

by Tom @ The Successful Customer... "Why Invest in Customer Success?" March 12, 2019 0

Customer Success Strategy

CEOs and Strategy: Defining Corporate Purpose

My favorite quote is probably: “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noiseContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" March 4, 2019 0

Videos

Customer Success in 3 Minutes (Trailer)

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 18, 2019 0

The Economics of Customer Success

The Economics of Customer Success Part One

When listening in on conversations about Customer Success you will often hear a wide variety of perspectives and opinions onContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" December 3, 2018 0

Customer Success Managers

Compensation & Results…

There are a lot of different approaches to Customer Success compensation and although there may not be one perfect plan,Continue Reading