The Successful Customer – Maximize Your Investment in Customer Success

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by Tom @ The Successful Customer... "Why Invest in Customer Success?" October 23, 2019 0

Customer Success Strategy Financial Foundations Rethinking Revenue The Economics of Customer Success

Customer Lifetime Value… The Math

Customer Success Financial Foundations – Part 2 Customer Lifetime Value… The Math If you’re a Customer Success leader, CustomerContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" October 9, 2019 0

Customer Success Strategy Financial Foundations The Economics of Customer Success

Financial Foundations Series: Part 1

Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and whenContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" September 25, 2019 0

Chalk Talk – LTV & Customer Segments

In this version of Chalk Talk we move beyond calculating LTV to it’s application.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" May 8, 2019 0

CS in 3 – LTV: Let’s Do The Math!

In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. Continue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" April 1, 2019 0

The Economics of Customer Success

5 Questions You Need to Ask Before Investing in Customer Success

Rethinking the Role of Customer Success at your company? Consider these five questions.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" March 18, 2019 0

Videos

Customer Success in 3 Minutes… Pilot

by Tom @ The Successful Customer... "Why Invest in Customer Success?" March 12, 2019 0

Customer Success Strategy

CEOs and Strategy: Defining Corporate Purpose

My favorite quote is probably: “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noiseContinue Reading