Category: Financial Foundations

by Tom @ The Successful Customer... "Why Invest in Customer Success?" February 9, 2021 0

Customer Success Strategy Financial Foundations The Economics of Customer Success

The Financial Foundations Series: Part 1

Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 9, 2021 0

Customer Success Strategy Financial Foundations Rethinking Revenue Uncategorized

The Financial Foundations Series… Understanding Revenue Cost Ratios

In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" September 25, 2020 0

Financial Foundations The Economics of Customer Success

Understanding Revenue Cost Ratios

In the first two parts of the financial foundations series I wrote about Customer Lifetime Value (LTV), its importance toContinue Reading