Category: Customer Success Strategy

by Tom @ The Successful Customer... "Why Invest in Customer Success?" February 9, 2021 0

Customer Success Strategy Financial Foundations The Economics of Customer Success

The Financial Foundations Series: Part 1

Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 9, 2021 0

Customer Success Strategy Financial Foundations Rethinking Revenue Uncategorized

The Financial Foundations Series… Understanding Revenue Cost Ratios

In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" March 12, 2019 0

Customer Success Strategy

CEOs and Strategy: Defining Corporate Purpose

My favorite quote is probably: “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noiseContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" September 12, 2018 0

Customer Success Strategy

The Ten Steps to Customer Success

“Strategy Without Tactics is the Slowest Route to Victory… Tactics Without Strategy is the Noise Before Defeat.” Continue Reading