Rethinking Revenue – The Successful Customer

by Tom @ The Successful Customer... "Why Invest in Customer Success?" July 9, 2020 0

The Financial Foundations Series – Understanding Revenue Cost Ratios

In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" October 23, 2019 0

Customer Success Strategy Financial Foundations Rethinking Revenue The Economics of Customer Success

Customer Lifetime Value… The Math

Customer Success Financial Foundations – Part 2 Customer Lifetime Value… The Math If you’re a Customer Success leader, Customer LifetimeContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" May 14, 2018 0

Rethinking Revenue

Are Multi-year Contracts Bad Business?

THE BIG DEAL: Everyone loves the excitement of the “The Big Deal”. Aaron Rodgers 5 year $165M contract makes a greatContinue Reading