Category: The Economics of Customer Success

by Tom @ The Successful Customer... "Why Invest in Customer Success?" February 9, 2021 0

Customer Success Strategy Financial Foundations The Economics of Customer Success

The Financial Foundations Series: Part 1

Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 14, 2021 0

The Economics of Customer Success

5 Questions You Need to Answer Before Investing in Customer Success

Rethinking the Role of Customer Success at your company? Consider these five questions.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" September 25, 2020 0

Financial Foundations The Economics of Customer Success

Understanding Revenue Cost Ratios

In the first two parts of the financial foundations series I wrote about Customer Lifetime Value (LTV), its importance toContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 18, 2019 0

The Economics of Customer Success

The Economics of Customer Success Part One

When listening in on conversations about Customer Success you will often hear a wide variety of perspectives and opinions onContinue Reading