The Successful Customer

Maximize Your Investment in Customer Success

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The Successful Customer

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Category: The Economics of Customer Success

by Tom @ The Successful Customer... "Why Invest in Customer Success?" February 9, 2021 Number of comments0
Customer Success Strategy Financial Foundations The Economics of Customer Success

The Financial Foundations Series: Part 1

Customer Success’s Financial Foundation The Debate: There are a lot of perspectives on what customer success is and when itContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 14, 2021 Number of comments0
The Economics of Customer Success

5 Questions You Need to Answer Before Investing in Customer Success

Rethinking the Role of Customer Success at your company? Consider these five questions.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" September 25, 2020 Number of comments0
Financial Foundations The Economics of Customer Success

Understanding Revenue Cost Ratios

In the first two parts of the financial foundations series I wrote about Customer Lifetime Value (LTV), its importance toContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 18, 2019 Number of comments0
The Economics of Customer Success

The Economics of Customer Success Part One

When listening in on conversations about Customer Success you will often hear a wide variety of perspectives and opinions onContinue Reading

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