The Successful Customer

Maximize Your Investment in Customer Success

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The Successful Customer

  • TSC Home:
  • Where to Find Us!
  • TSC Home:
  • Where to Find Us!
  • TSC Home
  • About TSC
  • Insights from Others
  • Talk with Tom

Category: Uncategorized

by Tom @ The Successful Customer... "Why Invest in Customer Success?" July 9, 2020 Number of comments0
Customer Success Strategy Financial Foundations Rethinking Revenue Uncategorized

The Financial Foundations Series – Understanding Revenue Cost Ratios

In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" September 25, 2019 Number of comments0
Uncategorized

Chalk Talk – LTV & Customer Segments

In this version of Chalk Talk we move beyond calculating LTV to it’s application.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" May 8, 2019 Number of comments0
Uncategorized

CS in 3 – LTV: Let’s Do The Math!

  In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. Continue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" August 10, 2018 Number of comments0
Uncategorized

How Do You Measure “Customer Success”?

First and Foremost it is about Your Customer’s Success

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