Category: Uncategorized

by Tom @ The Successful Customer... "Why Invest in Customer Success?" June 25, 2021 0

Chalk Talk… Understanding Revenue Cost Ratios!

In this version of Chalk Talk we move beyond calculating LTV to it’s application.

by Tom @ The Successful Customer... "Why Invest in Customer Success?" April 8, 2021 0

Chalk Talk – LTV: Let’s Do The Math!

In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. InContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" January 9, 2021 0

Customer Success Strategy Financial Foundations Rethinking Revenue Uncategorized

The Financial Foundations Series… Understanding Revenue Cost Ratios

In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested forContinue Reading

by Tom @ The Successful Customer... "Why Invest in Customer Success?" August 10, 2018 0

How Do You Measure “Customer Success”?

First and Foremost it is about Your Customer’s Success