Uncategorized – The Successful Customer

Understanding Revenue Cost Ratios

In the first two parts of the financial foundations series I wrote about Customer Lifetime Value (LTV), its importance toContinue Reading

In this version of Chalk Talk we move beyond calculating LTV to it’s application.

In the last edition of CS in 3 we talked about how Customer Lifetime Value (LTV) redefined Customer Success. Continue Reading

First and Foremost it is about Your Customer’s Success