The Successful Customer

The Ten Steps to Customer Success

“Strategy Without Tactics is the Slowest Route to Victory… Tactics Without Strategy is the Noise Before Defeat.” Continue Reading

First and Foremost it is about Your Customer’s Success

There is a lot of talk about metrics, measurements, and KPIs in the world of Customer Success. Peter Drucker’s statementContinue Reading

There are a lot of different approaches to Customer Success compensation and although there may not be one perfect plan,Continue Reading

THE BIG DEAL: Everyone loves the excitement of the “The Big Deal”. Aaron Rodgers 5 year $165M contract makes a greatContinue Reading