The Successful Customer

CEOs and Strategy: Defining Corporate Purpose

My favorite quote is probably: “Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noiseContinue Reading

Videos

When listening in on conversations about Customer Success you will often hear a wide variety of perspectives and opinions onContinue Reading

There are a lot of different approaches to Customer Success compensation and although there may not be one perfect plan,Continue Reading

“Strategy Without Tactics is the Slowest Route to Victory… Tactics Without Strategy is the Noise Before Defeat.” Continue Reading

First and Foremost it is about Your Customer’s Success

There is a lot of talk about metrics, measurements, and KPIs in the world of Customer Success. Peter Drucker’s statementContinue Reading