Latest Posts
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
January 18, 2019
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The Economics of Customer Success Part One
When listening in on conversations about Customer Success you will often hear a wide variety of perspectives and opinions onContinue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
December 3, 2018
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Compensation & Results…
There are a lot of different approaches to Customer Success compensation and although there may not be one perfect plan,Continue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
September 12, 2018
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The Ten Steps to Customer Success
“Strategy Without Tactics is the Slowest Route to Victory… Tactics Without Strategy is the Noise Before Defeat.” Continue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
August 10, 2018
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How Do You Measure “Customer Success”?
First and Foremost it is about Your Customer’s Success
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
July 16, 2018
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Puzzled about Customer Success Metrics?
There is a lot of talk about metrics, measurements, and KPIs in the world of Customer Success. Peter Drucker’s statementContinue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
June 8, 2018
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Paying for Results…
There are a lot of different approaches to Customer Success compensation and although there may not be one perfect plan,Continue Reading
by Tom @ The Successful Customer... "Why Invest in Customer Success?"
May 14, 2018
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Are Multi-year Contracts Bad Business?
THE BIG DEAL: Everyone loves the excitement of the “The Big Deal”. Aaron Rodgers 5 year $165M contract makes a greatContinue Reading
